FAQ

Frequently asked questions

RETURNS


WE HAVE A 30-DAY RETURN POLICY, WHICH MEANS YOU HAVE 30 DAYS AFTER RECEIVING YOUR ITEM TO REQUEST A RETURN. TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. EXCEPTIONS / NON-RETURNABLE ITEMS WE CANNOT ACCEPT RETURNS ON SALE ITEMS OR SWIMSUITS AND UNDERWARE




REFUNDS


WE WILL NOTIFY YOU ONCE WE’VE RECEIVED AND INSPECTED YOUR RETURN, AND LET YOU KNOW IF THE REFUND WAS APPROVED OR NOT. IF APPROVED, YOU’LL BE AUTOMATICALLY REFUNDED ON YOUR ORIGINAL PAYMENT METHOD. PLEASE REMEMBER IT CAN TAKE SOME TIME FOR YOUR BANK OR CREDIT CARD COMPANY TO PROCESS AND POST THE REFUND TOO.




WHERE IS MY ORDER?


ALL ITEMS ARE MADE TO ORDER THEREFORE, PLEASE ALLOW 10-21 BUSINESS DAYS FOR YOUR PACKAGE TO BE SENT. IF YOU'RE SHOPPING INTERNATIONALLY, PLEASE ALLOW 3-4 WEEKS FOR DELIVERY. WE ALSO ASK YOU ALLOW A LITTLE EXTRA TIME DURING LIMITED RELEASES, SALES, AND HOLIDAYS. IT COULD ARRIVE SOONER SO KEEP YOUR EYES GLUED TO THE POST BOX! SOMETIMES THINGS GET LOST IN TRANSIT. IF IT'S BEEN LONGER THAN 3 WEEKS PLEASE EMAIL: hello@arre-lulu.com IT SAYS MY PACKAGE WAS DELIVERED BUT I DON'T HAVE IT. WHERE IS IT? IF THE USPS TRACKING PAGE SAYS YOUR PACKAGE WAS DELIVERED BUT YOU CAN'T FIND IT, THE BEST THING TO DO IS CONTACT YOUR MAIL-DELIVERY PERSON--EVERYONE'S FAVORITE CAPE-LESS SUPERHERO! SOMETIMES PACKAGES GET DELIVERED TO THE WRONG PLACE, BUT WITH YOUR TRACKING NUMBER, THEY CAN LOOK AND SEE EXACTLY WHERE IT ENDED UP.




DO YOU SHIP OUTSIDE OF THE USA?


YES, SHIPPING WILL BE A LITTLE MORE AND THE WAIT TIME IS USUALLY AROUND THREE WEEKS. SOME COUNTRIES CHARGE CUSTOMS FEES, IN WHICH CASE THE RECEIVER WILL BE RESPONSIBLE TO COVER THAT COST UPON ARRIVAL.





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